Solutions: Retail
Retailers today operate in an extremely competitive environment. Consumers expect fast, efficient service and their loyalty becomes
crucial to retail success. At the same time retailers must balance the
challenge of meeting customer expectations while controlling costs.
They deal with many communications issues in a variety of locations –
stores, distribution centers, warehouses, service centers, web sites,
and corporate offices.
eOn understands these challenges and offers retailers IP communications platforms and integrated multimedia contact center solutions that enable them to solve business challenges such as lowering costs and overhead, increasing employee efficiencies and facilitating mobility and connectivity with their various locations. Our retail customers have found our products to be reliable, competitively priced, easy-to-implement and maintain.
A few of eOn’s retail customers include:
Lillian Vernon - Lillian Vernon, a leading national catalog and online retailer, uses the eQueue to handle 4 million orders annually across three centers with more than 1800 customer service representatives.
PETsMART – The largest specialty retailer of services and solutions for pets chose the Millennium to standardize their communications across hundreds of locations in their retail operations including PetsMart, VetsMart, PetsHotel facilities and distribution centers.
U-HAUL – North America’s largest self-moving and storage company utilizes the Millennium solution to provide telephony and messaging services to over 40 regional district offices as well as the eQueue to provide advanced routing and reporting for its 750 customer service agents at its headquarters in Phoenix, AZ.
B&H Photo-Video-Pro Audio – As the world’s leading retailer of imaging products, B&H’s customer contact center houses more than 150 service consultants who handle about 20,000 calls and hundreds of Web chats per day with the eQueue and its web services platform.
Circuit City – As one of the nation’s leading providers of consumer electronics, Circuit City has utilized eOn’s Millennium platform for over 10 years in 500+ retails stores, distribution centers, divisional offices and call centers.
Aramark – As a global leader in professional services, food and facility management services, Armark Parks and Resorts chose the eQueue to provide advanced multi-media contact routing at it’s Lake Powell Resorts and Marinas reservation center where hospitality experts book reservations to popular destinations within the Glen Canyon National Recreation Area.
DHC Korea - The largest online cosmetic company in Japan and one of the industry's leading firms in Korea, DHC deployed the eQueue at their contact center located in Seoul, Korea where over 1000 customer sales and service calls per day are managed. With the eQueue solution, DHC's service representatives are better able to answer customer inquiries regarding their skincare products and consulting services.
Solutions
Retail
Case Studies
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