Web-Ex Training Courses
The courses listed below are offered on an "as requested" basis using WebEx ©. This online tool utilizes your Internet connection and Microsoft Internet Explorer to create an "online classroom." In the online classroom, the instructor uses a shared desktop to demonstrate the various software packages. The eOn conference bridge is utilized for the audio portion of the class.
If you would like to schedule a session, please contact Keith Nansteel .
eQueue Agent WorkSpace: Product Features & Supervisory Applications
Course Synopsis: This two- to three-hour course provides a detailed exploration of the eQueue Agent WorkSpace Chat & eMail product from the perspective of overall product capability and supervisory applications. In addition, administrative roles within Agent WorkSpace can also be explored (add one hour).
Prerequisites: None required; however, general knowledge of eOn eQueue terms will be of assistance.
Who should attend: Contact Center administrators, supervisors, and select team leads responsible for daily monitoring, processing, and administration of incoming/outgoing eMail and/or Chat within the contact center. In addition, clients who wish to see examples of the wide-ranging capabilities of the eOn eQueue Agent WorkSpace utility are invited to attend.
eQueue Supervisor WorkSpace
Course Synopsis: This three- to four-hour course provides a detailed exploration of the eQueue Supervisor WorkSpace product. This graphical user interface (GUI) is designed to provide a supervisor a comprehensive view of the operations of the contact center. Topics covered include: reports, charts, displays, alerts, user customization & administrative ability.
Prerequisites: Knowledge of common call center terms.
Who should attend: Contact Center supervisors & team leads responsible for daily monitoring of the contact center operations-including agents, gates, and groups.
eQueue Administrator WorkSpace
Course Synopsis: This three- to four-hour course provides a detailed exploration of the eQueue Administrator WorkSpace product. This new product from eOn is a graphical user interface (GUI) for the eQueue system. It is designed to provide an administrator alternative to the use of telnet as the primary remote interface used for regular system maintenance.
Prerequisites: Knowledge of the eOn eQueue system, interface, and common terms. Prior experience maintaining the eQueue system is highly recommended.
Who should attend: Contact Center administrators and select administrative supervisors responsible for daily maintenance of the eQueue system and call center operations-including agents, gates, and groups.